Wildberries founder Tatyana Kim addressed her audience on her official Telegram channel.
“For almost two weeks now, our company’s warehouses have been subjected to terrorist attacks. Why our warehouses? Wildberries is a popular marketplace used by almost every resident of our country, as well as citizens of other countries. Therefore, the blows dealt to us are simultaneously blows to hundreds of millions of people living in ten countries: our employees, sellers, producers, logistics partners, owners of order fulfillment points (PFPs), thousands of other entrepreneurs, performers, and buyers, including socially vulnerable individuals.
Attacks on Wildberries’ infrastructure are attacks on peaceful residents. And I emphasize again — not just on Russian citizens. Tens of thousands of people from Kyrgyzstan, Belarus, Kazakhstan, Armenia, Uzbekistan, and China run businesses in our ecosystem. Entrepreneurs from these countries have also suffered billions in losses.
I see discussions by “couch experts” on the internet regarding the protection of our facilities, air defense, and other topics.
I repeat, our warehouses are equipped with all available means of protection. From the very first day of the attacks, we have been strengthening and reinforcing our defense system daily, also applying engineering solutions. For understandable reasons, I cannot disclose details, but rest assured that we are updating our protection systems every day. The fact that we manage to repel most of the attacks is direct evidence of this.
Now I want to talk about the fire safety of our facilities. Since 2024, when our unified company was created, we have, thank God, completely reconstructed the fire safety system of our warehouses. Over these two years, we have created our own fire units, equipped all facilities with the most modern fire suppression systems, produce the necessary components ourselves, and regularly conduct evacuation drills for our staff.
For our major partners, we have increased the permanent buyer discount on their products at our own expense, provided credit holidays in our bank, and implemented a number of other support measures.
We will do everything possible to help small and medium businesses overcome this difficult situation. Because Wildberries is you.
Thank you all for your support. Together we are stronger.”
