STOP Tools for Financial Security
To prevent financial fraud and ensure customer data security, FINCA has implemented 'Stop' tools (temporary service blocking) that allow for the temporary restriction of remote access to selected services until they are unblocked:
At the customer's request, the following services can be temporarily blocked:
• Loan application
• Card linking
• Access from another device
After blocking the service or services, no one (including the customer) can use them remotely until the customer submits a request for unblocking and it is confirmed by FINCA.
Service blocking can be done:
• In any branch of FINCA by submitting a relevant request,
• By phone,
• Through the 'Transaction Blocking' section of the FINCA mobile app.
Unblocking services can be done by sending the appropriate instructions via the FINCA mobile app, by phone, or by visiting any FINCA branch:
Unblocking via mobile app and phone is possible no sooner than 24 hours after the moment of blocking.
In case of urgent unblocking needs, the customer can visit any FINCA branch, where the restriction will be lifted immediately after submitting the request:
The blocked service will not be available in the FINCA mobile app, regardless of how the blocking was performed:
In the case of service blocking, customers will continue to see their loan balances, but will only be able to access the relevant services in FINCA branches.
For questions, you can call 010 555555 or visit any FINCA branch.
FINCA is regulated by the Central Bank of Armenia.
