YEREVAN, August 11. /ARKA/. IDBank's latest initiative dedicated to expressing gratitude to its customers and providing pleasant surprises without any special occasion took place at the Erebuni branch this time. The Customer Appreciation Day, which has become a tradition, is part of the Bank's mission to be closer to its clients.
According to Seda Avagyan, head of customer experience management at IDBank, the project received a wide response among clients, which, in turn, motivates the Bank to consistently work on improving service quality and the beautification and greening of surrounding areas.
“As a socially responsible organization, IDBank considers it fundamentally important not only to provide quality financial services but also to care for the environment in which it operates. The Bank consistently engages in the beautification and greening of the areas around its branches, creating a clean and well-maintained environment, as it believes that care is expressed in every detail — both in the operational hall and beyond,” said Seda Avagyan.
Clients visiting the branch for banking operations were greeted with a wheel of fortune offering the chance to win idcoin (1 idcoin = 1 AMD), sweet treats, and a festive atmosphere.
Arta Vazd Mkrtumyan, the manager of the Erebuni branch, also emphasized the significance of the initiative and thanked clients for their trust and choice of IDBank.
“Every day, our branch serves numerous clients who appreciate live communication. By creating such an atmosphere and offering pleasant surprises, we want to once again emphasize how much we value each of them. We will continue to work to ensure that the quality of service remains high and meets clients' expectations,” said Arta Vazd Mkrtumyan.
The Customer Appreciation Day will continue in other IDBank branches as well.
The Bank is regulated by the Central Bank of the Republic of Armenia.
